This bulletin uses the experience of Washtenaw County (Ann Arbor, Michigan) Trial Court Family Division - Juvenile Center to illustrate using strategic planning to achieve system reform. The agency embarked upon this process after being confronted with several challenges, including projected budget over-runs, lengthy case processing times, and case backlogs. After being guided in a 6-step strategic planning process, the agency succeeded in creating a new mission, establishing an enhanced continuum of services, clarifying its goals, objectives and practices, and identifying mission-driven performance indicators.
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